Effective Date: April 29, 2026

A Golden Drop (“Company,” “we,” “our,” or “us”) wants every customer to feel confident when placing an order with us. This Shipping & Return Policy explains how we handle shipping, delivery, returns, exchanges, and refunds.

1. Order Processing

• Orders are typically processed within 1–3 business days after payment has been confirmed.
• Orders placed on weekends or holidays may be processed the next business day.
• Once your order has been processed, you may receive a confirmation email or text message with your order details.

2. Shipping Information

• We currently ship orders to the shipping address provided at checkout.
• Customers are responsible for making sure their shipping information is accurate before submitting an order.
• A Golden Drop is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

3. Shipping Times

• Shipping times may vary depending on location, carrier availability, weather, holidays, or other delays outside of our control.
• Estimated delivery times are not guaranteed.
• If your order is delayed, we will do our best to assist you and provide updates when available.

4. Shipping Costs

• Shipping costs, if applicable, will be shown at checkout before your order is completed.
• From time to time, A Golden Drop may offer free shipping promotions or special discounts.

5. Lost, Stolen, or Damaged Packages

• Once an order has been shipped, the carrier is responsible for delivery.
• If your package is lost, stolen, or damaged during shipping, please contact us as soon as possible so we can help guide you through the next steps.
• We may require photos of damaged items or packaging before reviewing a replacement or refund request.

6. Returns

• Because our products may be personal-use wellness products, we only accept returns on items that are unused, unopened, and in their original packaging.
• To request a return, you must contact us within 7 days of receiving your order.
• Items that have been opened, used, damaged after delivery, or altered may not be eligible for return.

7. Refunds

• Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
• If approved, the refund will be processed back to the original payment method.
• Please allow several business days for your bank or payment provider to complete the refund.
• Shipping fees may be non-refundable unless the return is due to an error on our part.

8. Exchanges

• We may offer an exchange if the wrong item was sent or if the product arrived damaged.
• Exchange requests must be made within 7 days of delivery.
• To request an exchange, please contact us with your order details and photos if the item arrived damaged.

9. Non-Returnable Items

The following items may not be eligible for return:

• Opened or used products
• Products not in original packaging
• Items damaged after delivery
• Final sale or promotional items
• Products returned without prior approval

10. Contact Us

If you have questions about shipping, returns, exchanges, or refunds, please contact us:

A Golden Drop
info@agoldendrop.com

By placing an order with A Golden Drop, you agree to this Shipping & Return Policy.